Help for the systems already running your business.

Report an issue, request an update, or give us the context needed to investigate an active COWebs.lb website or software project.

Response priority follows the maintenance plan, warranty window, or service-level agreement attached to your project. Submitting a high-impact request does not change the contracted support level.

Give us a useful starting point.

A clear project reference, impact level, and description reduces back-and-forth and helps the right technical context reach the request.

  1. 1Identify the projectUse the website address, system name, or project name from your agreement.
  2. 2Describe the impactExplain what is blocked, degraded, or simply needs to change.
  3. 3Include reproduction contextList the page, action, device, browser, time, and exact error when relevant.

Security reminder: never submit passwords, recovery codes, private keys, API keys, payment-card data, or production credentials in this form.

Submit a support request

This channel is for active COWebs.lb clients and maintained projects. New-project inquiries belong in the contact hub.

Request received. Your support request was submitted successfully and will be reviewed according to the support terms attached to your project.
Priority is confirmed against your plan or SLA.

Submission does not create or modify an SLA. Scope, priority, and billable work remain governed by your agreement.

Before you submit

Is this an emergency channel?

No universal emergency response is created by this form. Emergency and weekend coverage applies only where it is included in your maintenance plan or written agreement.

Can I request new features here?

Yes, for an active project. Feature work is reviewed for scope and may require a separate estimate or change request before implementation.

What if I am not an existing client?

Use the contact hub to choose a Web or Software project brief.

Where are the support terms?

Review the applicable Web terms or Software terms, together with your signed project agreement.